Our goal is to provide you the best service for your event as possible. Fifty (50%) percent of total invoice is required the day of scheduling and the remaining amount two weeks before your event. Seeing that in order to provide certain items for your event, we may have to purchase those items from a third party store to fulfill that need, therefore if there is a cancellations two weeks before your schedule event, your fifty (50%) percent down payment is nonrefundable. Due to limited and conflicting scheduled event dates, we request that you cancel at least two (2) months before your scheduled event for a full refund. This gives us the opportunity to fill the date for another event. You may cancel by phone or email us online here. If you have to cancel, we will refund your down payment back to your credit card that will take 3-5 days processing. However, if you do not cancel prior to the two (2) months, you will lose the (50%) down payment for the event unless uncontrollable circumstances has occurred and the decision is left up to the discretion of the owner. The owner has the only right to be flexible here.